PosterGuy Return / Refund Policy - PosterGuy

In case your order contains defective goods (e.g. due to a printing error or broken during delivery), then we will of course take it back and repay you the money or send you a faultless new product.

Even when there is nothing wrong with the product, you can return it within 30 days after ordering.

You can

  • exchange it, if you don’t like the product,
  • receive a gift card for your next order, or
  • have the purchasing price refunded

Please contact us in case any of the above applies to you.

Every order at PosterGuy is unique, tailor made and especially made to suit your needs. This is what separates us from other mass manufacturers.

In case the T-Shirt size does not fit you, please email us your query and we will get back to you as soon as possible. The reverse shipping is to be borne by the customer in case the T-Shirt is returned.

In case of an accidental order (for example, ordered an iPhone 6 Plus Case in place of iPhone 6 Case), the customer can contact us immediately and initiate a return process. The customer must ship the received product in un-damaged condition. The reverse shipping will be borne by the customer.

In case of a late delivery, we will take necessary actions to get the product delivered as soon as possible. If the product is undelivered for long, we will refund your order or send across a new product.




How will I receive my refund?
The refund will be sent to you either via an NEFT (National Electronic Fund Transfer) or an Account Payee Cheque only or in the form of a PosterGuy Gift Card.
If a refund is being issued, we would request you to email us the following details:
Name, Bank Name, Account Number and IFSC Code.
If we send you a cheque, it will be in the name mentioned in the billing name & address column while placing the order and will be shipped at the same mentioned address.
The refund process will be the same for Prepaid orders as well as Cash On Delivery Orders.
When will I receive my refund?
An electronic transfer of money in case of a refund can take somewhere from 1-7 days  to be credited to your account. This is particularly based on your bank itself.
I case of a cheque being issued, the cheque can take anywhere from 1-4 days to reach you after dispatch from our office. The clearance time of the cheque depends on your bank.
Packaging for reverse pickup?
We request you to retain the original packaging of the product while filing for a return. In case of breakable items such as coffee mugs or glass frames, we request you to keep all the elements of the packaging with you so that the mug or frame does not break during reverse transit. If the product gets broken during a reverse transit to our warehouse, we will not be able to refund the full amount of the product.